FAQ
Inklapbare content
How fast will my order arrive?
Orders ship within 1–3 business days, carefully packed from the Netherlands. You’ll receive tracking the moment it ships.
When is shipping free?
From €75, automatically. The bundles clear the threshold on their own.
Can I return my order?
Yes — 30 days, no questions asked. Email us with your order number and we’ll send instructions.
Are the products authentic Lumeverre?
100% — we guarantee the authenticity and quality of every product we ship.
Are the glasses and straws dishwasher safe?
Straws: yes, top rack. Glasses: hand wash recommended to keep the charms and polish pristine.
Can you ship directly as a gift?
Yes — every order is packed gift-ready. Add a €1,75 postcard at checkout with your message; we never include an invoice in the box.
Do you ship outside the Netherlands?
Across the EU and the UK — you can select your country and currency at checkout.